Customer satisfaction is our goal. Although we must adhere to the refund policies listed below, we also want to know of any problems or issues you may have. Please call 800-996-2225 to discuss any problems with a GeoInsight representative.
In the unlikely event that our products are found to be defective in material or workmanship, we will issue a full 100% refund or replacement including all shipping charges.
Due to the fact that our products are used in potentially hazardous environments, we do not accept returns (other than for defective material as described above) on any items that cannot be decontaminated. This includes, but is not limited to, HydraSleeves and tether. Once the items leave our facility we have no control in their handling after the package is opened.
If you decide you do not want the items ordered, please refuse delivery from the carrier and do not allow the carrier to open the package. A full refund for the materials, excluding outgoing & incoming shipping charges, will be issued within 5 days (after receipt of return) for unopened, refused packages. Customer must NOT accept delivery to obtain this refund.
Items which can be decontaminated, such as weights and clips made of stainless steel, can be returned for a partial refund. A restocking fee of 30% will be imposed on returned items of this nature. The return must be pre-approved by a GeoInsight employee and the customer must obtain a return authorization number prior to making the return. Customer must pay the cost to ship the returned items back to our facility in Las Cruces, New Mexico.
Please call 800-996-2225 to discuss your situation, and to obtain a return number if a refund is requested.
TERMS OF SERVICE
HydraSleeve is committed to offering our customers a safe, reliable, and secure web presence, we will not share your information with any other parties.
Typically orders of items in stock will be shipped within 2 business days. All cartons are insured for the value of the products; any claim for lost or damaged items must be made with the carrier.
We warrant that our products are free from defects in material and workmanship under normal use and service as described in our field manuals. As described above, a full refund will be issued within 1 year from the date of purchase provided the materials are used in accordance with written manuals and/or other instructions. Claims for defective products must be approved by a GeoInsight employee and may include physical inspection of the defective materials. This guarantee is null and void on any part which has been subject to alteration, accident, abuse or misuse. The guarantee is valid only to the original using purchaser and is limited to the original purchase price only.